Returns and Refund Policy

We hope that you will be delighted with your order from Livi & Belle, but if there is an occasion where you need to return an item, our return and refund policies are stated below.



You may return unused items within 14 days of delivery for a full refund. Please contact us to arrange return and refund. We recommend that you send the item by a signed for service, in good packaging. The cost of return shall be borne by you.

Items are to be returned to: Livi & Belle, Mead Cottage, 38 The Mount, Fetcham, Surrey KT22 9EA.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

We're very sorry, but due to the personalised nature of these items, we are unable to offer a refund unless they are faulty, this is in line with the Distance Selling Regulations.

Damaged or Faulty goods: 
In the unlikely event that you receive an item that is damaged or faulty, or had been damaged in transit please let us know as soon as possible (within 8 days of receipt). We can offer you either a direct replacement, or we can refund. If you choose to refund, please return the item, and once the item is returned to us the refund process will be actioned.